INFORMATION TECHNOLOGY

Chemical Firms Becoming More 'Customer-centric'

3:15 AM MDT | August 3, 2011 | Alex Scott

Chemical firms are starting to address certain shortfalls by becoming more customer-centric, according to observations of multiple chemical industry clients by Accenture. Customer Relationship Management (CRM) practices were first introduced about 10 years...

Click here...

MORE INFORMATION TECHNOLOGY

EPA Launches New Chemicals Databases

U.S. EPA has launched two new chemicals databases covering toxicity and human exposure data for hundreds of substances. One database, ToxCastDB, focuses on forecasts toxicity of chemicals based on data from more than 500 rapid chemical tests. The other...

Webcast: Chemical Industry Lags in Customer Differentiation

The global chemical industry is "historically a laggard" in differentiating amongst customers who may have different needs, says Goetz Erhardt, senior director/management consulting service line at Accenture (Dublin). Erhardt spoke last Tuesday on...

Fresh Strategies for the Chemical Sector: Customer Relationship Management as the Catalyst to Becoming Customer Smart

This is a guest post by Accenture's Goetz Erhardt. You can learn more about CRM in chemicals at our FREE webcast on Tuesday, May 10. Click here to register. Building leaner and more cost-effective businesses has become standard industry...

Hosted CRM for Chemical Firms?

A free guide for comparing providers of hosted Customer Relationship Management (CRM) systems has been released by...

Lonza Completes Acquisition of U.S. Software Firm

Lonza says it has completed the previously announced acquisition of software company MODA Technology Partners (Wayne, PA). Financial details of the deal were not disclosed. MODA technology provides paperless, quality control solutions for regulated...

Lonza to Acquire U.S. Software Firm

Lonza says it has signed an agreement to acquire MODA Technology Partners (Wayne, PA), a software company that provides quality control solutions. MODA’s technology platform offers automated data collection, on-demand analytics and workflow...

Blog: The Story of Energy Efficiency Improvements at Port Neches

John Prows, v.p./manufacturing excellence at Huntsman's performance products division, said the following at CW's webcast, Reduce Energy Costs with Advanced Process Design, on Tuesday. The recording of the webcast is available by clicking here and clicking...

EPA Launches Chemical Toxicity Database

U.S. EPA is launching a searchable online database that will make toxicity test results available for hundreds of chemicals, the agency announced today. The database, called ToxRefDB, encompasses 30 years of...

Cyber Security: Complexity and Challenges Rise

A combination of new regulatory and legislative initiatives, along with cyber attacks that are growing in both sophistication and frequency, has created a "new norm" for a chemical business grappling with cyber-security challenges, says Christine...

Information Technology Archives »

search

in this issue

premium

events

free features

advertising

customer care